RETURNS

 

We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to us. Within 14 days, orders may be returned and we will issue a refund. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.

  • All products must be returned within 14 days of receipt.

  • All products must be unworn and unwashed.

  • All products must have all original tags still attached.

  • For hygiene reasons, underwear briefs, bodies, swimwear, and facemasks cannot be returned or exchanged unless faulty.

  • Shipping back to us is at your own cost.

  • Save your tracking code link as proof of shipping.                                                                                                                                                

We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear and facemasks cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 14 to 30 business days to process your refund.


In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our info@dmndbkamsterdam.com


Make sure you check your item(s) once you receive your package. Shipping is done immediately after you order any item at DMNDBK AMSTERDAM. Any harm from delivery must be accounted for to us within 14 days of receipt of the item(s). In the event that you get your item(s) and it has been damaged during shipment, please email us at info@dmndbkamsterdam.com immediately. Include an image and description of the damaged goods. This information is very useful to us in ensuring that our items are bundled and sent appropriately. We will issue a refund for the damaged goods and you can make the order again.